Terms & Conditions
a secure transaction processing facility, which is approved by the main
UK acquiring banks for the collecting and passing of card details
across the Internet. The security measures employed are to satisfy the
banks in ensuring that cardholder details are kept from prying eyes.
The statement below is the internal security requirements for credit card acquisition.
What is the level of security needed to accept card payments over the Internet?
Our minimum security requirements are as follows:
transactions containing card information should be transmitted over the
Internet in an encrypted form either using SSL (Secure Socket Layer)
protocol, currently with a minimum effective symmetric key length of 128
bits, or a protocol employing similar encryption algorithms and key
length which provide similar or greater strength to SSL. This measure
should be adopted not only when the transaction details are being passed
from the cardholder to the web server, but also from the web server to
the merchant if this takes place directly over the Internet.
servers involved in processing transactions containing card information
and originating from the Internet should not be exposed directly to the
Internet. These servers should be placed in a secure domain by means of
internal network partitioning with connectivity to the Internet
protected by firewall technology.
take security very seriously, which is why we have chosen to use online
credit card processing facilities provided by Datacash.
Datacash processing centre is securely linked to many processing banks
worldwide, who handle the credit card authorisations online and process
the transactions in real time. It is now known that Internet
transactions through systems such as Datacash are inherently more secure
than other methods of making purchases in 'cardholder not present'
situations such as telesales, or when giving a card to a waiter in a
online purchase from us will take place in real time, and we will never
see your credit card details. You can have confidence that our online
purchasing facilities are secure and safe to use.
Terms and Conditions of Sales
Company means Homefront Products LTD, Tayson House, Methley Road,
Castleford, West Yorkshire, WF10 1PA The Buyer means any person or
company placing a verbal or written order with the Company.
Terms and Conditions shall form the basis of any contract between the
Company and the Buyer(s). Unless specifically agreed in writing, these
Terms and Conditions shall take precedence over and supersede any
standard Terms and Conditions issued by the Buyer. No servant or agent
of the Company has the power to vary these conditions verbally. The
Company reserves the right to change these terms and conditions at any
time without prior notice.
quotations and estimates given by the Company are, unless otherwise
stated, based on current costs of materials and wages and are subject to
amendment on or after acceptance to meet any recognised rise or fall in
Any variation to the prices quoted as a result of government taxes and levies will be the express responsibility of the Buyer.
TERMS OF PAYMENT
otherwise expressly agreed in writing by the Company, the Buyer will
pay strictly within 30 days of the invoice date submitted by the
If payment of the price or any part thereof is not made by the due date, the Company shall be entitled:-
charge interest on all outstanding amounts at the rate of 4% per annum
above the current bank base rate, occurring daily until final
settlement; to insist on payment in advance of delivery for any
outstanding goods until all outstanding debts are settled, without
incurring any liabilities or penalties for delay to or non-delivery of
ownership of any goods delivered by the Company shall only transfer to
the Buyer when all outstanding monies owed to the Company have been paid
in full. Until such payment is made the goods should be stored
separately by the Buyer and labeled accordingly. The Company reserves
the right of entry to the Buyer's premises to recover the goods in the
event of default by the Buyer. All risks for such goods shall pass on
delivery and the Buyer shall insure against such risks. The Buyer shall
pay all accounts in full and shall not exercise any rights to set-off or
counterclaim against any invoice submitted by the Company.
price excludes delivery to the Buyer's site within the UK by any
appropriate method of transport at the discretion of the Company. This
site must be such that the goods can be reasonably safely loaded.
Working Day Delivery is available on a large range of products where
stated, however whilst the Company undertakes to use its best endeavors
to deliver the goods on the promised delivery date, it does not
guarantee to do so. Time of delivery is not the essence of the contract
unless expressly so stated in writing.
Company shall not incur any liability or obligation in respect of any
failure to deliver or delay in delivery occasioned by any cause beyond
its control. In the case of any failure to deliver or delay in delivery
by some cause within its control the Company shall be under no liability
or obligation to the Buyer in respect of any indirect or consequential
complaint of short delivery or of damage to goods in transit must be
notified within three days of receipt of goods and confirmed in writing
at that time by the Buyer to the Company and any complaint or failure to
deliver goods invoiced must be so notified within ten days of the date
shall be the Buyer's duty to inspect, examine and test the goods before
use and to satisfy himself of their fitness for any purpose for which
they are intended to be used.
description of the goods has been given by way of identification only
and the use of such description shall not constitute a sale by
description. Any samples shown to the buyer are exhibited solely to
enable the Buyer to judge the quality of the bulk and not so as to
constitute a sale by sample.
as otherwise expressly mentioned in these conditions the Company shall
have no liability of any kind whatsoever to the Buyer in respect of loss
or damage whether direct, indirect or consequential, suffered by the
Buyer whether in contract of negligence or otherwise in respect of any
goods supplied or work done by the Company.
performance of all contracts is subject to variations of cancellation
by the Company owing to any Act of God, War, Strikes, Government
Regulations or Orders, National Emergencies, Lock-outs, Fire, Flood,
Drought, Tempest of any other cause beyond the control of the Company
owing to any inability of the Company to procure materials or articles
required for the performance of the contract and the Company shall not
be held responsible for any inability to deliver caused by such
English Law shall be the proper law of this contract.
RETURNS AND REFUND POLICY
returns and refunds policy is in accordance with the EU Distance
Selling Directive which came into force in October 2000 and is part of
UK law under the Consumer Protection (Distance Selling) Regulations
2000. This law applies to all transactions within the UK where a
consumer does not meet the vendor. Contracts between businesses are not
governed by these regulations.
Your rights as a consumer
accordance with the law, you have a 7 day 'cooling off period' in which
you have the right to cancel your purchase and receive a full refund
for the goods (ie excluding the delivery charge). You do not need to
give a reason for cancelling your purchase.
How to cancel within the 7 day cooling off period
you wish to cancel your purchase within the 7 days cooling off period,
please email us at: email@example.com
Refunds for unwanted goods - your 30 day money back guarantee
Applicable where stated in the product information that the 30 day money back guarantee applies:
that unwanted goods are received by us in unused, unopened and
resale-able condition within 30 days of delivery, we will refund payment
for the goods. Orders placed by credit or debit card from this website
will be refunded directly to your credit or debit card. Orders placed by
other means will be refunded by cheque. These refunds will be made
within 30 days of return of goods and will amount to the the cost of the
goods, including VAT, less a 10% surcharge to cover handling costs and
further administration costs, this applies to all orders placed on
account, over the phone or online.
When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You
are advised to wrap the product carefully to avoid damage. You are also
advised to return goods by recorded delivery, registered post, or by
courier. Proof of postage will not be accepted as proof of delivery.
Please remember to give us your name and address, and a copy of your
Guarantees and Warranties
All Warranties and guarantee's are offered by the manufacturer and not hsd unless otherwise stated.
All our guarantees and warranties are based on replacing parts, return and repair or return and replace.
possible we will send a replacement part, otherwise it is the
customer's responsibility to return the goods for repair or replacement
by a new or equivalent product.
30 Day money back Guarantee (Where stated)
30 day money back guarantee is based on the following conditions. This
guarantee strictly applies to goods being returned within 30 days of
receipt. You must inform HSD that you are returning the goods and we
will issue you with a returns number of which must be attached to the
package with your name and address, any goods returned without a returns
number will not be accepted by goods inwards or refunded. Goods must be
returned in original packaging with all contents enclosed. Goods must
be unused and in a re - saleable condition this does not affect your
standard product guarantee. Any goods being returned that are damaged or
lost in transit will not be refunded. All goods being returned should
be by registered post or by a reputable carrier this will give you the
security of being able to claim in case of loss or damage. On receipt of
goods received under the conditions listed above an immediate refund
will be issued minus a 10% surcharge of the total invoice amount
including VAT covering original delivery cost, handling costs and
further administration costs, this applies to all orders placed on
account, over the phone or online. All our products carry our own and
also manufacturers guarantees none of these are affected by any of the
are unable to accept return of electric blankets or heat pads which
have been opened, for Health and Hygiene reasons, unless it is faulty.
If you wish to return a blanket or heat pad it must not be taken
out of the packaging. Measurements are provided on the website so for
your convenience we do recommend that you ensure that the blanket meets
your needs before you order.
Out of stock items
stock levels are continually monitored and replenished on a regular
basis. If an item is out of stock and will not be replenished within a
reasonable period of time we will contact you to let you know, and offer
you a full refund for the product, or a suitable alternative if one
Damaged or faulty goods
the product/order is damaged or faulty you must return the goods within
30 days, once we have received the goods back and established they were
faulty we will replace them immediately by return. Prior to returning
any goods please email firstname.lastname@example.org for a
returns number which must be included with the returned goods along with
your name and address. We cannot be responsible for goods of which are
returned without the above information supplied.In the event of damage
to property caused by malfunction or design fault (eg fire/water
damage), the responsibility rests solely with the manufacturer of the
item and any such claims will be passed from ourselves directly to the
Remember that any installation, if required, should be carried out by a qualified tradesman.
are between the times of 9am and 6pm weekdays only. If you are not in
the carriers will leave a card for you to rearrange a delivery day and
time. If the second delivery attempt is unsuccessful a further charge of
£7.50 will have to be made for the third delivery attempt. We can
deliver to your work address if this is more convenient or you may
choose to use your neighbours' address if you are not going to be at
home. When you reach the shopping cart area an option for to specify a
delivery address is available.
are delivered by third-party national carriers. In the unlikely event
of damage to your property in the course of delivery, the responsibility
rests solely with the carrier.
to the fact we have no control over carrier delivery times it is
unadvisable to book Plumbers, Electricians or any other trades prior to
actually receiving your goods, otherwise late deliveries could add
unnecessary extra expense of which hsdOnline will not be responsible for
and no compensation will be paid under these unfortunate circumstances
by The Company.
charge of £7.49 + VAT will be made for delivery to the UK mainland
(except where stated). For delivery to other regions/countries a higher
charge may apply.