Our 30-day money back guarantee is based on the following conditions:
- This guarantee strictly applies to goods being returned within 30 days of receipt.
- You must inform us that you are returning the goods and we will issue you with a returns number, which must be attached to the package with your name and address. Any goods returned without a returns number will not be accepted by goods inwards, or refunded.
- Goods must be returned in original packaging with all contents enclosed.
- Goods must be unused and in a resaleable condition.
- Any goods being returned that are damaged or lost in transit will not be refunded.
- All goods being returned should be by registered post or by a reputable carrier. This will give you the security of being able to claim in case of loss or damage.
- On receipt of goods received under the conditions listed above an immediate refund will be issued. Reasonable deductions may be made to cover original delivery cost, handling costs and further administration costs. This applies to all orders placed on account, over the phone or online.
- All our products carry our own and also manufacturers guarantees. None of these are affected by any of the above.